Terms and Conditions

AIRTRON ESSENTIAL PLANS TERMS AND CONDITIONS

This Airtron Essential Plans Terms and Conditions sets forth the terms and conditions under which We will provide You the Services described below and in Your Order Confirmation (collectively, the “Agreement”). Please read the Agreement carefully. Coverage may be limited, and certain exclusions will apply.

1. DEFINITIONS

A. Administrator” means the named Administrator of this Agreement, which shall be either Airtron, Inc., or for customers located in Delaware, Maryland, Pennsylvania, Virginia, West Virginia, and the District of Columbia, Masters, Inc. (d/b/a Airtron), 5150 Elmwood Ave, Indianapolis, IN 46203; Toll Free number 1-800-419-6181. To schedule Service, please refer to Your Order Confirmation to contract the Administrator’s office nearest You.

B. Agreement” means this Airtron Essential Plans Terms and Conditions and includes the Order Confirmation.

C. Authorized Repair Technician” means the repair person either We or the Administrator dispatch in response to Your call.

D. Coverage Period” means the duration of this Agreement as identified in Section 5 of this Agreement.

E. Covered Item” means any system or component as specifically described herein as included in the specific Plan that You have purchased which may be inoperative due to normal wear and tear. This includes breakdowns due to insufficient maintenance if, at the time, the cause of the breakdown was unknown. Covered Items must be properly installed and in proper working order on the Effective Date.

F. Effective Date” means the date stipulated on the Order Confirmation.

G. Eligible Facility” means a single-family residence or small business operating with a five-ton or smaller heating or air conditioning unit, located within Our service area. If the Eligible Facility is a house, townhouse, condominium, apartment unit, modular home or a manufactured home, it must be anchored to a permanent foundation and not moved for the duration of the Plan and applies only to the Equipment and systems serving the individual unit, not the common areas or shared systems in multiple unit dwellings. The Eligible Facility will be the one provided to Us on Your Enrollment Form.

H. Enrollment Form” means the written or online form You completed to enroll in the Plan You selected.

I. Equipment” means natural gas or electric furnaces, air handlers, heat pumps, electric powered central air conditioners, package units, mini-split systems, and any attached humidifiers that are eligible for coverage under the Plan.

J. Order Confirmation” means the written or electronic communication We send which indicates the Plan You selected and payment details You provided.

K. Plan” means the Airtron Essential Plan You purchased as indicated on Your Order Confirmation.

L. Service” or “Services” means the diagnosis and performance of the work, including parts and labor, to repair or replace any Covered Item in accordance with the provisions of this Agreement.

M. Trade Call Fee” means an amount due by You for a Service visit by an Authorized Repair Technician. Any applicable Trade Call Fee will be listed on either Your Enrollment Form or Order Confirmation.

N. We”, “Us” and “Our” means the named provider of this Agreement, Airtron, Inc., located at 5150 Elmwood Ave, Indianapolis, IN 46203.

O. You” and “Your” means the resident or owner of the Eligible Facility covered by the Plan.

2. IMPORTANT

This Agreement provides for the repair or replacement of specified parts to Your Equipment. This is not a contract for insurance. The obligations under this agreement are backed only by the full faith and credit of airtron, inc. and are not guaranteed under a reimbursement insurance policy. The purchase of coverage is not mandatory and similar coverage may be purchased through another provider. This Agreement covers the cost for the specific diagnosis and repair work itemized herein to repair Equipment rendered inoperable due to a mechanical failure caused by routine wear and tear subject to the applicable limitations and exclusions. this Agreement provides coverage for unknown defects if the defect is not detectable through visual inspection or simple mechanical tests and the covered Equipment is properly installed and in proper working order on the Effective Date. Additionally, this plan will not provide coverage if the requirements in section 4 are not met. Unless otherwise specified, any dollar limit mentioned is in the aggregate. We will not reimburse You for services performed without Our prior approval.

3. SERVICES

The Plan You selected covers the cost for the specific diagnosis and repair work itemized herein to repair Equipment rendered inoperable due to a mechanical failure caused by routine wear and tear subject to the applicable limitations and exclusions. The decisions to repair or replace a part will be made by Us, in Our reasonable discretion. Your Plan does not provide any Service other than as specified herein and as selected by You on the Enrollment Form and indicated on the Order Confirmation. Prior to any Services being provided, all Equipment must meet the requirements provided for in Section 4.

4. ELIGIBILITY

The Equipment must be located in an Eligible Facility and:

  • located within the confines of the permanent foundation of the Eligible Facility;
  • properly installed and in proper working order on the Effective Date;
  • safely and easily accessible for diagnosis and repair by the Authorized Repair Technician; and
  • located in a safe environment for the Authorized Repair Technician.

5. TERM AND RENEWAL

The Coverage Period of this Agreement shall commence on the Effective Date and continue for one year. AFTER THE COVERAGE PERIOD, THIS AGREEMENT WILL AUTOMATICALLY RENEW IN ADDITIONAL ONE-YEAR INCREMENTS UNLESS TERMINATED IN WRITING SENT NO LATER THAN 10 DAYS AFTER YOUR ANNIVERSARY DATE TO THE ADDRESS SET FORTH in the HOW TO CONTACT US SECTION BELOW OR AS OTHERWISE PROVIDED IN THIS AGREEMENT. Customers residing in states that do not allow automatic renewal of Services shall receive a written renewal notice.

6. CHANGES TO TERMS OF SERVICE

We will provide You written notification of any material changes to this Agreement 45 days in advance of the implementation of said changes. Notice will not be provided to You when changes are favorable to You or when changes are mandated by a regulatory agency. After notice of a material change, You may terminate this Agreement by providing written notice within the 45-day period prior to the effective date of the change. If You do not respond prior to the expiration of the 45-day period, the change will be deemed accepted by You. If We discontinue the Plan, Our liability will be limited to completing any repairs or parts replacements underway at the time the Plan is discontinued.

7. PAYMENTS

You agree to make payment monthly, plus any applicable taxes, as stated on the Order Confirmation. This Agreement provides for Electronic Fund Transfer, Automated Clearing House, or preauthorized credit card as identified on Your Order Confirmation for the purpose of making Your monthly payment. Monthly payments will be drafted using the designated payment method on the day which You enrolled in each following month. You will not receive a monthly or annual bill. If You fail to make a payment, or Your designated payment method is declined, when due for any reason, We may terminate Your Plan as set forth below. If Your payments are not current, We may refuse to provide service under the Plan. Except as otherwise specifically stated in this Agreement, Your payments are non-refundable.

8. CANCELLATION

A. Cancellation by Us:

We may at any time immediately cancel the Plan for non-payment, fraud or material misrepresentation without prior written notice unless otherwise required by law. We may cancel the Plan at any time by providing You with 30 days written notice unless otherwise required by law. Any refunds You may be owed, or any additional amount You may owe Us, related to cancellation by Us will be calculated as described in Section 8.C. below.

We reserve the exclusive right not to renew a Plan or this Agreement for any reason.

B. Cancellation by You:

You may cancel this Agreement at any time by providing Us written notice to the address set forth in the How to Contact Us Section below and, in the event of such cancellation, You shall be obligated to pay Us an administrative fee of $150.00 or the maximum amount allowed by law. You may also cancel this Agreement if You move outside of Our service area and, in such event, You shall be obligated to Pay Us an administrative fee of $150, or the maximum amount allowed by law. Any refunds You may be owed, or any additional amount You may owe Us, related to cancellation by You will be calculated as described in Section 8.C. below.

C. Additional Cancellation Obligations:

If either You or We cancel a Plan within 30 days from the Effective Date and You have not received any Services under the Plan, You are entitled to a full refund of the amount paid by You.

If You have not received any Services (including any replacement credit) under a Plan and either You or We cancel the Plan after 30 days from the Effective Date, You are entitled to a pro rata refund of the amount paid by You for the unexpired Coverage Period of that Plan less any applicable administrative fee.

If You have paid in full for the Coverage Period and You cancel a Plan before the end of the Coverage Period and You have received Services (including any replacement credit) under the Plan, You shall be entitled to a pro rata refund of the amount paid by You for the unexpired portion of the Coverage Period of that Plan less any service/credit costs incurred by Us and any applicable administrative fee. If You are enrolled in a monthly payment plan and You cancel a Plan before the end of the Coverage Period and You have received Services (including a replacement credit), then You will be responsible for the lesser of the costs incurred by Us or the balance due under Plan for that Coverage Period. Your cancellation of a Plan will be effective immediately following the monthly period in which that Plan is canceled.

9. NOTIFICATION OF MOVE

You agree to provide Us with a minimum of 15 days advance written notice of Your plan to move.

10. UNAVAILABLE PARTS OR NON-REPAIRABLE EQUIPMENT

Subject to the provisions of Section 13, complete replacement of the Equipment is not covered by this Agreement. We will attempt to obtain a replacement part or an appropriate substitute as quickly as reasonably possible to repair Your Equipment. Expedited shipping of parts is available upon Your request and at Your sole expense. You understand that limited availability of certain parts may result in delays from time to time. You understand and agree that Your sole remedy under this Agreement is recovery for the cost of the required repair or replacement, whichever is less and, in no event, will Our liability exceed $5,000 per Covered Item or $15,000 in the aggregate during the Coverage Period (subject to all limitations and exclusions in this Agreement).

If We cannot repair the Equipment because a part is obsolete, no longer available or We cannot obtain it at a commercially reasonable cost, We will not be liable to make the replacement and You may terminate this Agreement. Termination by You will be in accordance with Section 8.B. and 8.C. of this Agreement. If We have not provided Services to You in the existing Coverage Period, we will refund the payments You have made during that one-year Coverage Period. If We have provided You service, You will receive no refund and may terminate.At Your request, We will provide a quote for the replacement and installation of new Equipment at a discounted rate.

11. WARRANTY AND LIABILITY

If parts or labor provided under this Agreement should fail within 90 days after the date of the original repair, then We will provide for the necessary repairs of the failed parts and/or labor.

Problems cannot always be diagnosed and repaired on the first service visit. We are not liable for losses or damages resulting from misdiagnosis or delays in completing diagnosis or repairs.

This Agreement gives You specific legal rights, and You may also have other rights which vary from state to state. LIABILITIES NOT EXCUSED BY REASON OF A FORCE MAJEURE EVENT OR OTHERWISE SHALL BE LIMITED TO DIRECT ACTUAL DAMAGES. ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO 90 DAYS FROM THE DATE OF A SERVICE CALL. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusion may not apply to you.

WE ARE NOT LIABLE FOR INDIRECT, CONSEQUENTIAL OR ECONOMIC DAMAGES OR FOR LOSS OR DAMAGES TO ANY PERSON OR PROPERTY ARISING FROM THE LOSS OF USE OR THE INABILITY TO USE THE EQUIPMENT TO THE EXTENT SUCH MAY BE DISCLAIMED BY LAW AND YOU EXPRESSLY WAIVE THE RIGHT TO ALL SUCH DAMAGES.

All parts removed in connection with the Services become Our property, and You agree to assign to Us any assignable warranties available from any manufacturer or supplier of such removed part.

12. PERSONAL INFORMATION

For purposes of this Section only, “We,” “Us,” and “Our” also includes any parent company, subsidiary, affiliate, or affiliate brand (including Direct Energy) that We operate under. Personally Identifiable Information (PII) includes any information that You have shared with Us, that We have collected about You on the Enrollment Form and during the Coverage Period, and/or We, or third parties acting on Our behalf, collected in the course of providing services to You, that may be used to specifically identify or contact You (including but not limited to Your name, mailing address, email address, phone number, or fax number). By being a customer under this Agreement, using Our products and services, or by submitting Your PII to Us or to third parties acting on Our behalf, You are consenting to the terms of this notice and the use, sharing and disclosure of Your PII in accordance with Our privacy policy located at https://www.thermostat.com/privacy-policy. If You would like to limit Our use of Your PII, or opt-out of the sharing of Your PII with third parties, You may request so in writing at Direct Energy, 12 Greenway Plaza, Ste, 250, Houston, TX 77046, Attn: Privacy Officer, c/o Compliance Department or by email at privacy@directenergy.com. Additionally, You may opt out of receiving marketing communications from Us as set forth in the Privacy Policy or as provided within any marketing materials (e.g., using the “Unsubscribe” feature provided in the footer of emails).

13. COVERAGE

This Section discusses the included coverage for the Equipment. Your coverage depends upon the Plan You selected on Your Enrollment Form as identified on Your Order Confirmation. Your selected Plan is listed in in the Order Confirmation.

The following lists the applicable coverages for each Plan. Your Plan may not include the entirety of the following coverage. Please review Your Order Confirmation to determine which Plan You have selected.

A. Coverage for the Essential Service Plan includes only the following:

    • Semi-Annual 15 Point Tune-ups.
        • For cooling Equipment, this includes, but is not limited to, verifying cooling performance, cleaning outdoor condenser coils and removing debris from unit, inspecting condenser fan motor operation, checking amperage of compressor, testing operation and condition of compressor contactor, inspecting electrical connections, inspecting the capacitors and relays, inspecting for refrigerant leaks, inspecting indoor evaporator coil (if accessible), flushing the condensate drain, inspecting the blower assembly operation to lubricate and adjust as necessary, evaluating the condition of air filters and other indoor air quality accessories, conducting a safety test on all controls, calibrating the thermostat and confirming proper operation, and evaluating overall efficiency of system.
        • For heating Equipment, this includes, but is not limited to, cleaning the heat exchanger and inspecting for combustion leaks, testing for carbon monoxide, cleaning and adjusting burners, cleaning and inspection of pilot assembly and thermocouple, inspecting the flame sensor, examining the flue and venting system, verifying the proper inducer motor operation, verifying the ignition, inspecting gas piping and valves, flushing the condensate drain, inspecting, lubricating, and adjusting the blower assembly operation, testing all safety controls, calibrating the thermostat, evaluating the overall efficiency of the system.
    • 15% Repair Discounts.
        • If You purchase the Essential Service Plan, You are eligible for up to 15% on all necessary repairs that are needed on Your Equipment at the Eligible Location.
    • 24-Hour Priority Service (Every Day of the Year).
    • No Overtime Charges.
    • $500 Toward System Replacement.
        • In the event that We are unable to repair the Equipment, You will be eligible for $500 off any replacement Equipment that is purchased through a retailer that is approved by Us.

B. Essential HomeCare includes only the following:

    • One Ultimate Tune-Up and Safety Inspection Annually
      • This provides a preventative maintenance check on the Equipment located at the Eligible Facility. We will contact You when it is time to schedule Your maintenance and safety inspection, but it is Your responsibility to schedule the appointment. Inspections must be scheduled during the existing one-year term. Unused inspections will be lost upon the expiration of this Agreement.
      • The Ultimate Tune-Up and Safety Inspection for cooling Equipment includes, but is not limited to, verifying cooling performance, cleaning outdoor condenser coils and removing debris from unit, inspecting condenser fan motor operation, checking amperage of compressor, testing operation and condition of compressor contactor, inspecting electrical connections, inspect capacitors and relays, inspect for refrigerant leaks, inspect indoor evaporator coil (if accessible), flush condensate drain, inspect blower assembly operation to lubricate and adjust as necessary, evaluate condition of air filters and other indoor air quality accessories, safety test all controls, calibrate thermostat and confirm proper operation, evaluate overall efficiency of system.
      • The Ultimate Tune-Up and Safety Inspection for heating Equipment includes, but is not limited to, cleaning the heat exchanger and inspecting for combustion leaks, testing for carbon monoxide, cleaning and adjusting burners, cleaning and inspection of pilot assembly and thermocouple, inspecting the flame sensor, examining the flue and venting system, verifying the proper inducer motor operation, verifying the ignition, inspecting gas piping and valves, flushing the condensate drain, inspecting, lubricating, and adjusting the blower assembly operation, testing all safety controls, calibrating the thermostat, evaluating the overall efficiency of the system.

Comprehensive Parts and Labor Protection for Your Furnace and Air Conditioner

    • Following a thorough diagnosis, the Authorized Repair Technician shall make the determination whether the Service is covered by Your Plan. The Plan covers all parts within the heating and cooling unit casing as well as the thermostat, filter drier and thermostatic expansion valve (or “txv valve”), subject to the exclusions set forth herein.
      • Compressor, Condenser Coil & Evaporator Coil — The Plan covers parts and labor only if currently covered under the original equipment manufacturer’s (OEM) warranty.
      • Heat Exchanger — The Plan covers parts and labor only if currently covered by the OEM warranty and is less than 12 years old.
      • Thermostat — We will replace with a make/model of Our choice similar to Your existing thermostat.
    • 24 Hour Priority Service (Every Day of the Year)
    • Unlimited Service Calls
    • $700 Toward System Replacement
      • In the event that We are unable to repair the Equipment, You will be eligible for $700 off any replacement Equipment that is purchased through a retailer that is approved by Us.

C. Essential HomeCare PLUS includes only the following:

    • Two Ultimate Tune-Up and Safety Inspections Annually – One Each for a Heating and Air Conditioning.
      • This provides a preventative maintenance check on the Equipment located at the Eligible Facility. We will contact You when it is time to schedule Your maintenance and safety inspection, but it is Your responsibility to schedule the appointment. Inspections must be scheduled during the existing one-year term. Unused inspections will be lost upon the expiration of this Agreement.
      • The Ultimate Tune-Up and Safety Inspection for cooling Equipment includes, but is not limited to, verifying cooling performance, cleaning outdoor condenser coils and removing debris from unit, inspecting condenser fan motor operation, checking amperage of compressor, testing operation and condition of compressor contactor, inspecting electrical connections, inspect capacitors and relays, inspect for refrigerant leaks, inspect indoor evaporator coil (if accessible), flush condensate drain, inspect blower assembly operation to lubricate and adjust as necessary, evaluate condition of air filters and other indoor air quality accessories, safety test all controls, calibrate thermostat and confirm proper operation, evaluate overall efficiency of system.
      • The Ultimate Tune-Up and Safety Inspection for heating Equipment includes, but is not limited to, cleaning the heat exchanger and inspecting for combustion leaks, testing for carbon monoxide, cleaning and adjusting burners, cleaning and inspection of pilot assembly and thermocouple, inspecting the flame sensor, examining the flue and venting system, verifying the proper inducer motor operation, verifying the ignition, inspecting gas piping and valves, flushing the condensate drain, inspecting, lubricating, and adjusting the blower assembly operation, testing all safety controls, calibrating the thermostat, evaluating the overall efficiency of the system.

 

  • Comprehensive Parts and Labor Protection for Your Furnace and Air Conditioner
      • Following a thorough diagnosis, the Authorized Repair Technician shall make the determination whether the Service is covered by Your Plan. The Plan covers all parts within the heating and cooling unit casing as well as the thermostat, filter drier and thermostatic expansion valve (or “txv valve”), subject to the exclusions set forth herein.
        • Compressor, Condenser Coil & Evaporator Coil — The Plan covers parts and labor only if currently covered under the original equipment manufacturer’s (OEM) warranty.
        • Heat Exchanger — The Plan covers parts and labor only if currently covered by the OEM warranty and is less than 12 years old.
        • Thermostat — We will replace with a make/model of Our choice similar to Your existing thermostat
  • 24 Hour Priority Service (Every Day of the Year)
  • Unlimited Service Calls
  • $1,000 Toward System Replacement
    • In the event that We are unable to repair the Equipment, You will be eligible for $1,000 off any replacement Equipment that is purchased through a retailer that is approved by Us.

14. EXCLUSIONS

Equipment with existing design faults or that has been abused, tampered with or damaged due to freezing weather conditions, subsidence, fire, lightning, explosion, earthquake, flood, storm, acts of war or other insurable risks or accidental or deliberate damage from vandalism or theft is not covered under the Plan. The Plan does not cover boilers, conversion burners and equipment using conversion burners, ductless wall units, equipment sized over 5 tons, geothermal unit loops, high velocity units, natural gas-powered air conditioners, oil or steam units and water-cooled units. No Services will be provided if the Authorized Repair Technician is prevented from entering an Eligible Facility due to the presence of animals, insects, or unsafe conditions, or if the Equipment is not easily accessible, or is located outside of the permanent foundation of the Eligible Facility (except for heat pumps & central air conditioning units).

Equipment parts not covered under the Plan include, but may not be limited to:

    • Air and Fuel filters
    • Back flow check valves
    • Batteries
    • Condensate pumps
    • Dehumidifiers
    • Disconnects
    • Drain lines
    • Ductwork and Grills
    • Energy Recovery Ventilation
    • External metal or plastic venting and all associated parts
    • External drain tubing and all associated parts
    • External line/low voltage wiring
    • Firebox/combustion chamber
    • Flushing the heat exchanger
    • Fuses and Circuit Breakers
    • Heat Recovery Units
    • Heat Recovery Ventilation
    • Humidifiers
    • Humidistat
    • Low and high-water cut-off valves
    • Nitrogen isolation tests to locate a refrigerant leak
    • Surge Protection Devices
    • UV sterilization systems
    • Zone thermostats/controls and energy management controls
    • Zoning and air cleaners, and any parts added on to Your Equipment to accommodate ancillary equipment.

The Plan will not cover:

    • Equipment or components not specifically listed in this Agreement;
    • The cost for diagnosis or labor if the system problem is due to an improper thermostat setting; an extinguished pilot light; blown fuse; or if the Equipment has been turned off.
    • Loss or damage to Your personal property caused by an Equipment failure, or the failure of any electrical, plumbing or drain system (e.g., damage to furniture caused by water leaks);
    • Condenser coil damage due to external sources;
    • Service to Equipment caused by the inadequacy or lack of capacity of the system, improper installation, a defect that was previously repaired, the design, or any modification made to the system unless performed by Us under this Agreement;
    • Services required subsequent to Our advisement that You perform certain repairs to ensure Your Equipment is in good working order;
    • Electronic, computerized or energy management systems or devices, such as “Smart House”;
    • Service necessitated by any loss or damage resulting from any cause other than normal usage;
    • Damage to the Equipment due to chemical or sedimentary build-up, misuse or abuse, unauthorized repair by others, failure to clean or maintain the Equipment, rust, corrosion, insect infestation, mold, mildew or bacterial manifestations, missing parts, structural change, fire, freezing, electrical failure or surge, water damage, lightning, mud, earthquake, soil movement, windstorms, hail, theft, negligence, intentional acts, riot, accidents, pet or pest damage, acts of God, or failure due to excessive water pressure or any other perils are not considered loss or damage by normal use;
    • Upgrades or the cost of construction, carpentry, or other modifications necessary to access existing Equipment or install new Equipment;
    • The replacement or restoration of wall coverings, drywall, plaster, wallpaper, paint, floor coverings, tile, cabinetry, counter tops, landscaping or other similar items in the home or the repair of any structural or cosmetic defects as a result of the Services;
    • Preventative maintenance, unless covered by the Plan You selected as identified on Your Order Confirmation;
    • Consumable items, including but not limited to filters and fuses; and
    • R-410A Refrigerant, unless it is required for a part replacement.

All service work under the Plan, including parts and labor must be provided by an Authorized Repair Technician. We will not reimburse You for service performed by someone other an Authorized Repair Technician approved by Us.

15. BUILDING AND ZONING CODE REQUIREMENTS OR VIOLATIONS

If current building or other code violations are discovered by the Authorized Repair Technician before or during the performance of the Services, We shall stop work until You complete the necessary corrective work at Your sole expense. If a permit is required to perform the Services, the cost of such permit will be charged to You. We will not perform the Services if the appropriate permits cannot be obtained.

16. HAZARDOUS MATERIALS:

The Services do not include the identification, detection, abatement, encapsulation or removal of asbestos, radon gas, mold or products or material containing asbestos, radon gas, mold or other hazardous substances. If any hazardous materials are encountered in the course of performing the Services, the Authorized Repair Technician has no obligation to continue the work until such products or materials are abated, encapsulated or removed, or it is determined that no hazard exists (as the case may require). We shall have no obligation to arrange for and will have no liability for the removal of, failure to detect or contamination as a result of its failure to detect any asbestos, radon gas, mold or other hazardous products or materials.

17. MISCELLANEOUS

A. This Agreement shall be governed by and construed and enforced in accordance with the laws of the State of Texas without regard to the conflict of laws provisions thereof. The trial courts located within Harris County, Texas will have exclusive jurisdiction to resolve disputes. WITHOUT REGARD TO CONFLICTS OF LAW ANALYSIS, ANY OBJECTIONS AS TO JURISDICTION OR VENUE IN SUCH COURTS ARE EXPRESSLY WAIVED.

B. If a dispute arises out of this Agreement and cannot be settled through negotiations, the parties agree to try in good faith to settle the dispute by mediation before resorting to litigation. The fees for the mediation will be borne equally by the parties.

C. These Terms and Conditions, together with the Order Confirmation, make up the entire agreement between You and Us. There are no other written or verbal representations, rights, obligations or inducements (including those of sales agents) that are binding on Us. Disputes or complaints about the Services provided by Us or this Agreement should be directed to 1-800-419-6181.

D. We may assign this Agreement, in whole or part, or any of Our rights and obligations hereunder, or pledge the Agreement or proceeds thereunder as security for any obligation, without Your consent, to the fullest extent allowed by law. Upon such assignment, You agree that we shall have no further obligation under this Agreement. This Agreement is not assignable by You without Our prior written consent.

E. Any action we take or fail to take does not mean that we give up any of Our rights under this Agreement.

F. We will make commercially reasonable efforts to fulfill Our obligations under this Agreement. Certain causes and events that are out of Our reasonable control (“Force Majeure Event(s)”) may result in Our inability to perform under this Agreement. If we are unable to perform Our obligations, in whole or in part, due to a Force Majeure Event, then Our obligations shall be suspended to the extent made necessary by such Force Majeure Event, and in no event shall we be liable to You for damages caused by any Force Majeure Event. Force Majeure Events include, but are not limited to, acts of God; fire; war; flood; earthquake; acts of terrorism; acts of any governmental authority; accidents; strikes; labor troubles; shortages in supply; changes in laws, rules, orders, guidance, or regulations of any governmental authority; epidemic, pandemic or other infectious disease, virus or similar health related outbreak; or any other cause beyond Our reasonable control.

G. You must notify the Administrator as soon as a problem is discovered. The Administrator will accept service requests 24 hours a day, 7 days a week, 365 days a year. The Administrator’s website will always be available to take Service requests. If you wish to call the Administrator, the contact information to make a service request is provided on Your Order Confirmation. If You request Service outside of the Authorized Repair Technician’s normal business hours (i.e. usually 8 AM – 5 PM in Your time zone), You will be responsible for any additional fees and/or overtime charges, unless these charges are excluded pursuant to the specific Plan You have selected. We will determine if a repair constitutes an emergency (generally issues which make the home uninhabitable – and not related to a Force Majeure Event) and will make reasonable efforts to expedite emergency Service.

H. You will pay the Trade Call Fee, if applicable and as listed on Your Enrollment Form, or the actual costs of Services, whichever is less, unless You are exempted from such payment by the Plan You have selected. The Trade Call Fee or costs of Services will be due at the time the Authorized Repair Technician arrives at the Eligible Facilities. Other than the Trade Call Fee, this Agreement does not require the payment of any deductible. If a Trade Call Fee is applicable, it shall be for each visit by an Authorized Repair Technician to the Eligible Facilities. The Trade Call Fee, as applicable, applies to each call dispatched and scheduled, including, but not limited to, those calls wherein coverage is deemed to be excluded or denied under the Agreement. The Trade Call Fee, as applicable, will be due if You fail to be present at the scheduled time or in the event that You cancel a Service call at a time when the Authorized Repair Technician is already on the way to the Eligible Facility. Failure to pay any applicable Trade Call Fee will result in suspension of coverage. Coverage will be reinstated at the time the Trade Call Fee is paid; however, there will be no modifications to the Coverage Period.

I. If You smell gas or suspect there is a gas leak, leave the premises immediately and call Your gas company from outside.

18. HOW TO CONTACT US; ADDITIONAL DOCUMENTATION FROM YOU

Should You need to schedule Service, please contact the Administrator using the contact information provided on Your Order Confirmation. Please have Your name, Eligible Facility address, and Equipment make and model number readily available when contacting the Administrator. Additionally, the Administrator reserves the right to request a copy of any visual or mechanical test that may have been performed by a home inspector or other licensed mechanical contractor. If such prior work has been conducted, please have all applicable information readily available for the Authorized Repair Technician.

If You need to give Us notice of termination, cancellation, or non-renewal, or if You need to contact Us for any reason other than a Service request, You may contact Us using the following information:

MAIL

EMAIL

PHONE
(tOLL FREE)

Airtron

Attention: Contract Administrator

5150 Elmwood Avenue

Indianapolis, IN 46203

airtronagreementsupport@directenergy.com

 

1-800-419-6181

STATE SPECIFIC NOTICES:

District of Columbia Residents: The maximum administrative fee allowed under District of Columbia law is ten percent (10%) of the gross provider fee.In the event of a termination pursuant to Section 8, You shall be obligated to pay Us an administrative fee not to exceed ten percent (10%) of the gross provider fee.

Maryland Residents: Section 8(a) is amended to add the following sentence at the end of the fifth paragraph: A ten percent (10%) penalty per month shall be applied to any refund owed to You by Us, which is not paid or credited within forty-five (45) days of receipt of returned service Agreement.

North Carolina Residents: Section 8(a) is amended to delete the second sentence in the first paragraph and insert the following: We may not cancel this Agreement except for nonpayment by You or for violation of any of the terms and conditions of this Agreement.

The fifth paragraph of Section 8(a) is deleted. No administrative fee will be charged if We cancel this Agreement.

The first paragraph of Section 8(b) is modified to state: You may cancel this Agreement at any time by providing Us written notice to the address set forth in the “How To Contact Us” section. If You cancel within the first 30 days of the Coverage Period, You shall have no further obligations under this Agreement. If You cancel on or after the 31st day of the Coverage Period, You shall be obligated to pay Us an administrative fee not to exceed 10% of the amount refunded. You may also cancel this Agreement if You move outside of Our service area. If You cancel due to Your move outside of Our service area within the first 30 days of the Coverage Period, You shall have no further obligations under this Agreement. If You cancel due to Your move outside of Our service area on or after the 31st day, You shall be obligated to Pay Us an administrative fee not to exceed 10% of the amount refunded.

South Carolina Residents: In addition to Your cancellation rights listed above, You may cancel this Agreement within 20 days of the date this Agreement was mailed to You or within 10 days of delivery if this Agreement is delivered to You at the time of sale or within a longer time period permitted under this Agreement. If You have not received any Service, You are entitled to a full refund of the amount paid by You under this Agreement.

Section 8(a) is amended to add the following sentence at the end of the fifth paragraph: A ten percent (10%) penalty per month shall be applied to any refund owed to You by Us, which is not paid or credited within forty-five (45) days of receipt of returned service Agreement.

In the event of a dispute with Us regarding this Agreement, You may contact the South Carolina Department of Insurance, Capitol Center, 1201 Main Street, Ste. 1000, Columbia, South Carolina, 29201 or by phone at (800) 768–3467.

Texas Residents: The first paragraph of Section 8(b) is modified to state: You may cancel this Agreement at any time by providing Us written notice to the address set forth in the “How To Contact Us” section. If You cancel within the first 30 days of the Coverage Period, You shall have no further obligations under this Agreement. If You cancel on or after the 31st day of the Coverage Period, You shall be obligated to pay Us an administrative fee of $50.00 or the maximum amount allowed by law. You may also cancel this Agreement if You move outside of Our service area. If You cancel due to Your move outside of Our service area within the first 30 days of the Coverage Period, You shall have no further obligations under this Agreement. If You cancel due to Your move outside of Our service area on or after the 31st day, You shall be obligated to pay Us an administrative fee of $50.

Section 8(a) is amended to add the following sentence at the end of the fifth paragraph: A ten percent (10%) penalty per month shall be applied to any refund owed to You by Us, which is not paid or credited within forty-five (45) days of receipt of returned service Agreement.

If You purchased this Agreement in Texas, unresolved complaints or questions concerning the regulations of service contracts may be addressed to the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711, telephone number (512) 463-6599 or (800) 803-9202.

Virginia Residents: If any promise made in the contract has been denied or has not been honored within 60 days after Your request, you may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a complaint.

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