I cannot say enough about our tech, James “Jim”. He was the third person to look at our heating system from Airtron. We were not maintaining heat at all in this frigid weather. He was very knowledgable and not only did he explain everything to me but then explained everything to my husband over the phone. I was very displeased having had two techs out previously, only to tell us everything was fine, when in fact we were throwing two separate codes. Thank you James, for restoring my faith in Airtron. I am giving them a 3, however, because it took three people to take the time to investigate properly and find the problem. If I were to write a review based on the experience just with this last technician, I would’ve given them a 5.

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